Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates
| sponsored by RSA, The Security Division of EMC
WHITE PAPER:
The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
Posted: 25 Sep 2009 | Published: 08 Sep 2009
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An Expert Guide to SharePoint as an Email Archiving Solution
| sponsored by Mimosa Systems UK
WHITE PAPER:
In this E-Guide, explore the benefits and drawbacks associated with using SharePoint as an archiving solution, and examine the overlap between SharePoint and Exchange to ensure your business selects the right platform to meet its needs.
Posted: 24 Sep 2009 | Published: 24 Sep 2009
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The Importance of Including Email with Business Continuity Planning
| sponsored by Iron Mountain Digital
WHITE PAPER:
This paper will interest those concerned with creating or implementing email management strategies, as well as managers with responsibility for business continuity processes. It looks at the general approaches available to ensure email continuity and the implications on infrastructure, budget, people and resilience of deploying each strategy.
Posted: 23 Sep 2009 | Published: 23 Sep 2009
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The Full Price Tag of Your Email Environment
| sponsored by Iron Mountain Digital
WHITE PAPER:
Understanding how much your current email system costs, and how that all adds up, is the key to making changes and to providing a better service for your users. This paper will list and discuss what your email infrastructure is really costing you.
Posted: 23 Sep 2009 | Published: 23 Sep 2009
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Compliance Features in the 2007 Microsoft Office System
| sponsored by Microsoft
WHITE PAPER:
This white paper showcases compliance-related features and extensibility opportunities with the 2007 Microsoft® Office system, and demonstrates how the Office system can help you meet the demands of regulatory compliance.
Posted: 17 Sep 2009 | Published: 01 Nov 2006
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The Flawed Vision of Customer Data Integration – How to Get it Right the First Time
| sponsored by Siperian, Inc.
WHITE PAPER:
The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Global Threat Trends October 2009
| sponsored by ESET
WHITE PAPER:
Review this report to see what threats had the highest number of detections in the past month according to the results of a sophisticated analysis provided by ESET's ThreatSense.Net.
Posted: 16 Sep 2009 | Published: 02 Sep 2009
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Communications Skills for Remote Support
| sponsored by LogMeIn, Inc.
WHITE PAPER:
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Customer Relationship Management: The Winning Strategy in a Challenging Economy
| sponsored by Microsoft
WHITE PAPER:
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
Posted: 15 Sep 2009 | Published: 08 Apr 2009
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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
| sponsored by Microsoft
WHITE PAPER:
This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
Posted: 14 Sep 2009 | Published: 14 Sep 2009
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CRM and Social Networking: Engaging the Social Customer
| sponsored by Microsoft
WHITE PAPER:
As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
Posted: 14 Sep 2009 | Published: 09 Jun 2009
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Increasing Customer Experience via Rich Information Applications
| sponsored by Actuate
WHITE PAPER:
This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
Posted: 10 Sep 2009 | Published: 09 Sep 2009
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FireEye: Taking the Botnet Threat Seriously
| sponsored by FireEye
WHITE PAPER:
IT organizations have been subjected to a number of security plagues, but few of them have the potential for wide-spread havoc of the botnet. Gain new appreciation for the scale of the botnet threat, and how today's emerging solutions must answer the threat with a similar level of multi-faceted defense.
Posted: 01 Sep 2009 | Published: 29 Oct 2007
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Enabling Enterprise 2.0
| sponsored by Websense, Inc.
WHITE PAPER:
Read this whitepaper to learn ways that organizations can create a strategy that embraces Web 2.0 technologies securely and enables a successful transition to Enterprise 2.0.
Posted: 20 Aug 2009 | Published: 01 Aug 2009
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Key Considerations in Building an E-mail Archiving and Compliance Strategy
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper by The Radicati Group examines the issues caused by exploding e-mail growth and presents key capabilities that e-mail archiving solutions must have to help you improve mailbox and e-mail storage management, e-discovery and data protection.
Posted: 03 Aug 2009 | Published: 01 Jun 2009
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